Customer Service

At SnowAngel we are committed to offering our fellow SnowAngels exceptional service. We will endeavour to ensure that all products listed on our website are available at the time of purchase. If an item is unavailable after purchase, a notification email will be sent within 48 hours and a full refund (including postage) or option of backorder with approximate delivery date will be offered.

It is our policy that all orders are processed and dispatched within 48 hrs. If there is any foreseeable reason why we cannot dispatch your package within 48hrs you will be contacted by email. You will receive an email from us when you package is in the mail.

Sending a gift

Whether you are treating yourself or a special friend, all items will arrive gift wrapped. If you would like a gift card attached, please mention this with your special message in the comments section at checkout. The receipt will be emailed to you and will not be included with the gift being sent.

All prices on the website are in Australian dollars and include GST (Australian Goods and Services Tax).

We accept Mastercard, Visa and Amex. Your order will be processed and shipped within 24 hours. If you experience any problems making a purchase, please advise us immediately angel@snowangel.com.au and we will do our best to rectify the situation. We are also happy to take payments over the phone.

Size XS S M L XL Aussie 6 8 10 12 14 USA 4 6 8 10 12 Japan 7 9 11 13 15 UK 6 8 10 12 14

Shipping costs are added to your order at the final checkout.

Shipping costs within Australia: All orders are sent via Express eParcel (Australia Post’s premium delivery service). Due to the varying weight and size of our products, we charge one flat rate of AUD12.50. Orders sent by "Free Shipping" will be sent by regular post and may take 2 extra days to reach its destination in Australia.

As we are located in a remote zoned area, Express eParcel may take 2-3 working days from day posted to reach most places in Australia. Shipping costs overseas: All orders are sent via Australia Post Air Express, Monday to Friday. SnowAngel delivers to most countries. For all USA orders please go Gorsuch.com

All International orders over AUD200 are shipped free of charge. It is preferable to provide a Post Office Box Address when you place an International order. Any parcels delivered to a home address will need to be signed for on delivery and may be returned to sender if there is no one at home on delivery.

Due to the varying weight and size of our products, we charge one flat rate of AUD$30 for any international orders under $200.

For very small orders or other enquiries regarding international shipping, please contact SnowAngel prior to checkout and we may be able to find a cheaper shipping charge.

The estimated time for overseas shipping is approximately 10 working days. You will receive an email advising when your package has been shipped.

All deliveries to addresses outside Australia may attract custom fees or import duties. Please be aware that these charges are the customers responsibility, are not added to the total at the checkout and SnowAngel has no control over the charges that may apply.

We happily offer exchanges and/or refunds to any customer who is not satisfied with our product. To make an exchange or refund an email must be forwarded to angel@snowangel.com.au within 14 days of receipt of goods notifying us of your intent to return or exchange. A return/exchange form will then be emailed and must be completed and returned with your order. The returned order must be received to us within 14 days. No clothing or items will be refunded or exchanged without the original packaging being intact. Please note: we do not refund postage.

We would like to assure our customers that shopping at www.snowangel.com.au is completely safe. All financial details are passed through a secure server using 128-bit SSL encryption technology. No banking details are kept.

Your privacy is important. Any information collected on this website is kept confidential. We do not pass on, sell or swap any of your personal details with anyone. We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. This information is used to identify your orders and supply email notification.